Reservation and Ticketing Agent
Reservation and Ticketing Agent
Are you looking for a new permanent career in the UK’s busiest airport?
First Call Aviation are recruiting for a Reservation and Ticketing Agent to work at Heathrow Airport. As a Reservation and Ticketing Agent you will play a vital role in providing passengers with support at the airport with:
- Reservations and Ticketing Issuance, Payments for additional services, and first port of call for flight disruptions.
Job Duties:
- Handle and Fulfil Reservation and Ticket requests. This will include booking, payment collections and issuing tickets.
- Processing of additional services including last minute upgrades, excess baggage. payments, seat selections and so on. Ensuring GDPR and Cash Handling Practices.
- Assisting with rebooking passengers effected by flight issues.
- Manage admin tasks with partner airlines such as daily sales
- Provide guidance and advice to passengers effected by flight issues.
Job Requirements:
- Previous Reservations and Ticketing Experience
- In-depth working knowledge of GDS and DCS system AMADEUS, ALTEA.
- Excellent Customer Service skills
- Excellent Written and Verbal Communication skills.
- Team Player
- Calm and Patient Demeanour, with ability to deal with irate passengers effectively.
- Ability to work under pressure.
- ‘Happy to Help’ attitude.
You must be flexible, cancellations, delays and staff sickness may mean working more hours or coming in on off days to support.
Salary: £30’270 + dependent on experience
Shifts: Must be flexible to work any 4/5 days of the week in line with flight schedules
This is an excellent opportunity to join London Heathrow as a Reservation and Ticketing Agent
If you are interested, and have the relevant experience, please apply below to be contacted by a member of the team. You can also text 07740 739070 with your full name + LHR TICKET’ – and a member of the team will come back to you.
