Operations Assistant

Admin / Operations Assistant

Location: Enfield, London
Salary: £28,000 per annum
Hours: Monday-Friday, 9:00am-5:00pm (40 hours per week)
Contract: Full-time, Permanent
Hybrid Working: Office-based with flexible home working available after training

About the Role

Our client is seeking an organised and proactive Admin/Operations Assistant to support day-to-day operations across their showrooms, warehouse, and head office. This is a varied position that combines administrative, operational, and communication responsibilities to ensure the smooth running of business processes.

You will act as a key link between clients, delivery partners, and internal teams, providing essential support to the Operations Manager.

Key Responsibilities

Operational & Administrative Support

• Coordinate client deliveries and liaise with delivery services.
• Communicate effectively with the warehouse, showroom, and clients to ensure seamless service.
• Contact clients by phone to collect outstanding balances.
• Provide general office support, including filing, call handling, and maintaining records.
• Assist with the administration of warehouse documentation (e.g. post-delivery filing and POD management).

Health & Safety (training provided)

• Maintain and monitor Fire Risk Assessment (FRA) records.
• Coordinate and record weekly fire alarm tests across all locations.
• Liaise with service providers regarding maintenance of safety equipment (e.g. extinguishers, alarms, emergency lighting).
• Support management inspections and ensure compliance with H&S regulations.

Supplier & Contract Administration

• Liaise with suppliers and service providers for periodic inspections and maintenance (e.g. A/C, pest control, power, waste, PDQ systems).
• Manage telephone, utilities, and stationery contracts and resolve related issues.
• Assist with procurement and order management for general office supplies.

Maintenance Coordination

• Act as the first point of contact for maintenance issues across all showroom locations.
• Liaise with maintenance providers, chase work orders and invoices, and follow up on outstanding issues as directed by the Operations Manager.

Other Duties

• Provide support on general administrative tasks and ad-hoc operational projects as required.

The Ideal Candidate

• Highly organised with strong attention to detail.
• Excellent communication skills, both written and verbal.
• Previous experience in administration and customer service.
• Confident using Microsoft Office and general computer systems.
• Able to multitask and manage competing priorities effectively.
• Reliable, professional, and a strong team player.
• Must be able to provide references and have no criminal record.

The Package

• £28,000 per annum
• 21 days’ holiday plus bank holidays
• Full training provided
• Supportive and collaborative working environment
• Hybrid flexibility after training