Health & Beauty Account Manager – Print / POS

Job Title: Health & Beauty Account Manager

Department: Client Services

Locations: The role will initially be based in Waltham Cross, Hertfordshire EN9 and move to Bishop Stortford CM23 (permanent site) once operational

Reporting to: Group Account Director

Our client is the UK & Ireland’s leading visual communications specialist delivering dynamic multi-channel marketing services to brands and retailers. Their model combines insight, creative, production, execution and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications. They are invested in understanding the complex and dynamic challenges facing brands and retailers, and their services are specifically designed to navigate this complexity and boost competitiveness across multiple markets and languages.

They are owner-managed and independent, leading small teams of influential thinkers, meaning that they have the agility of a small business but the resources of a large one. Their belief is that in a changing industry, they must be a company that can change with it.

They operate across 5 manufacturing sites in the UK and Ireland, providing in-house creative / design, POS print, signage, warehousing, underpinned by their proprietary technology platform. Their Client Services team are experienced and knowledgeable people, who aspire to make a difference every day. They value the long-term partnerships they have with their clients and work collaboratively to lead effective change and empower their clients strategic goals.

Role Overview

The Account Manager will work on a number of Health & Beauty accounts and manage projects from start to finish, ensuring high level of customer satisfaction. You will be working on various world-class marketing campaigns including temporary, permanent and semi-permanent POS activation’s. The applicants will be pro-active in their approach towards the clients and helping them meet all business objectives. Candidates should have experience in working directly with brands and retailers, taking production briefs and have a good understanding of the print & production processes. Supporting the Group Account Director in providing excellent services, the Account Manager will be responsible for time and cost management of their own projects to always deliver against agreed SLA’s and KPI’s. They are looking for a passionate and driven Account Manager who will work alongside a talented and friendly team.

Primary Objectives

• Manage projects from start to finish paying close attention to detail and being mindful of the clients’ requirements and company’s business needs.
• Take briefs from Group Account Director or clients and ensure that all relevant information is captured to process projects smoothly internally.
• Continually look at improving processes that will benefit both the clients and the business. Discuss with the Group Account Director and take ownership in finding effective solutions and sharing best practices amongst the team.
• Display a positive ‘can do’ attitude, manage client expectations when required, and deliver exceptional services.
• Build and develop excellent relationships with internal stakeholders including the studio, structural, estimating, production, finance, and account teams to ensure that everyone is working together to deliver excellent services to the clients.
• Take a hands-on approach to resolve issues and tackle challenges, taking guidance from the Group Account Director.
• Continually look for new opportunities and drive growth within your client accounts.

Key Responsibilities

• Manage and take full ownership of your projects from briefing to delivery, ensuring the successful execution of key campaigns within timeline and budget.
• Attend client briefing meetings as and when required. Have a pro-active role in offering advice and support.
• Create critical paths based on clients and retailers deadlines, making sure that the production team is aware of the projects and timelines.
• Ensure commercial governance on all projects and provide client POS in a timely manner.
• Provide the Group Account Director with suggestions on how to add value to processes and systems whenever possible, driving more effective ways of working and seeking cost savings.
• Spend time in stores viewing marketing campaigns and consider how they have been implemented to suggest ideas and improve offering.
• Maintain the WIP to-to-date at all times, including commercial data that is used for forecasting purposes.
• Ensure that all client information is kept up to date and accurate at all times.
• Work with the Group Account Director to create any required reporting or forecasting for the clients and business.

Skills, Knowledge and Experience

• Interest for the Health & Beauty industry.
• Must have previous POS experience – good understanding of the print & production processes.
• Ability to manage multiple projects simultaneously.
• Good organisational skills with ability to prioritise work to meet clients expectations.
• Good accuracy and attention to detail.
• Good interpersonal skills, able to develop positive relationships with both internal and external stakeholders
• Good communication skills.
• Confident in front of clients, internal and external stakeholders.
• Be able to work onsite with clients.
• Demonstrates a positive and ‘can do’ approach at all times.
• Ability to be adaptable to business needs.
• Willingness to embrace change and look for ways to improve.
• Good IT skills, especially MS Word and PowerPoint, and Excel

This is a full time role Monday to Friday to be worked between 40 and 48 hours per week.

Office hours are between 8am and 6pm.

The role will be based in Waltham Cross/new site based in Bishop Stortford, being onsite 4 days a week for probation period.

Salary 35k – 40k dependant on experience