Customer Services Representative

Customer Service Representative
Location: St Ives, Cambridgeshire
Hours: 8:30am – 5:00pm, Monday to Friday (Onsite)
Salary: Competitive

Join a global leader in the design, development, manufacture, and distribution of performance-driven golf products. With a proud history deeply rooted in the game, this company is renowned for its commitment to quality, innovation, and elevating the golfer’s experience through world-class products, advanced technology, and exceptional service.

Passionate about Customer Service?

At the heart of everything we do is the customer. Whether it’s helping someone find the perfect club or ensuring their order arrives with a smile, we’re committed to delivering excellence at every step.

We’re now inviting enthusiastic, customer-focused individuals to join our Customer Service Team and be part of something more than just a job. This is a launchpad for your passion, your development, and your career.

Why this role stands out:
This isn’t just about handling queries. It’s about building relationships, learning from the best, and growing into your next opportunity. We offer a supportive development programme that not only helps you thrive in customer service but can also open doors into areas such as marketing, product management, operations, and more.

We’re as passionate about growing our people as we are about our customers.

What you’ll do:

• Act as a true brand ambassador, creating trusted connections with customers from tee to green.

• Manage orders with precision and efficiency.

• Resolve queries with care, professionalism, and a personal touch.

• Leave every customer with a winning impression.

You’ll thrive in this role if you:

• Put the customer at the heart of every decision.

• Bring accountability, integrity, and positivity to everything you do.

• Lead with empathy, patience, and respect.

• Are always looking for a better way – and eager to grow.

What you’ll need in your golf bag:

• A passion for delivering brilliant customer service.

• Clear and confident communication skills, both written and verbal.

• Good attention to detail and the ability to stay organised under pressure.

• A proactive mindset and strong team ethic.

• Comfort using email and Microsoft Office.

• An appetite for learning – we’ll provide all the training you need.

Whether you’re a seasoned golfer or simply driven to deliver outstanding service, this is your chance to join a team that truly invests in you.

Perks & Benefits:
We offer fantastic benefits, including a free on-site gym, table tennis for a quick refresh, and a convenient on-site restaurant. Our commitment to well-being is reflected in our wellness incentives, recognition programs, and exclusive employee discounts. You’ll also enjoy 25 days of holiday to relax and recharge.