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    Customer Service Advisor

    Branch: Ashford, Kent
    Region: Ashford, Kent
    Job Type:
    Salary: £10.00 p/h
    Sector: Other

     

    First Call Contract Services are currently recruiting for our client in Ashford, Kent.

    We have a great position on offer as Customer Service Advisor ( Call Centre) ongoing work with a chance of a permanent contract

    DBS Check required. 40 hours per week. Monday to Friday with flexibility (Rotational Shifts).

    General Duties for Customer Service Advisor

    *Liaising directly with customers either by telephone, electronically or face to face.

    *Responding promptly to customer enquiries.

    *Handling and resolving customer complaints.

    *Obtaining and evaluating all relevant information to handle enquiries and complaints.

    *Perform customer verifications.

    *Process orders, forms, applications and requests.

    *Direct requests and unresolved issues to the designated resource.

    *Keep records of customer interactions and transactions.

    *Record details of enquiries, comments and complaints.

    *Record details of actions taken.

    *Manage administration.

    *Communicate and coordinate with internal departments.

    *Follow up on customer interactions.

    *Suggest better ways of working and improving effectiveness and efficiency.

    *Cover reception duties where required.

    *Any other management request.

     

    Requirements

    *Excellent communication skills

    *Interpersonal and empathetic

    *Active listener

    *Team worker

    *Problem solving and complaints handling

    *Commitment to aims and values of the company

    *Awareness of and experience in data handling, data integrity and data security

    *Sound knowledge of Microsoft Windows and Office for spreadsheets and reporting

    *Working under pressure and meeting deadlines

    *Good understanding of written/spoken English

    *Time management

    *Working on own initiative

    *Ability and willingness to learn new skills quickly

     

    Shifts and Pay Rates:

    • 08:30am to 17:00pm  – £10.00 per hour
    • Monday to Friday with flexibility (Rotational Shifts)

    Apply NOW by any of the following methods and well get straight back to you !

    • Call us on 012333509990 – Option 6
    • Send your CV to ashford@firstcallcontractservices.co.uk
    • Register on our at www.firstcallcontractservices.co.uk                                                                     FC1501
    Apply now