Branch Manager

Branch Manager
📍 Stoke
💰 Salary up to £40,000 per annum
🕒 Monday to Friday 8:00am – 5:00pm, plus every other Saturday 8:00am – 12:00pm

Our client is a well-established and respected supplier within the commercial vehicle parts sector, supporting fleets and businesses across the industry. They are now seeking an experienced and driven Branch Manager to lead their Stoke operation.

This is a fantastic opportunity for a hands-on leader who thrives in a fast-paced environment and is passionate about driving sales performance, operational excellence, and team development.

The Role

As Branch Manager, you will be responsible for the day-to-day sales and operational management of the branch. You will ensure the branch delivers against agreed sales, margin, and contribution targets while maintaining high standards of compliance, customer service, and team performance.

Key Responsibilities

• Full operational control of the branch, including managing, motivating, recruiting, and developing staff

• Ensuring compliance with company policies, employment law, and HR procedures (appraisals, disciplinary, grievance, inductions, etc.)

• Driving monthly sales, margin, and contribution targets in collaboration with the sales team

• Monitoring and achieving agreed KPIs and service level agreements

• Overseeing stock control, stock cleanses/transfers, and goods-in processes

• Managing the branch P&L and day-to-day financial performance

• Implementing strategies to increase productivity and maximise sales opportunities

• Developing and growing the local customer base

• Managing compliance processes in line with operational scorecards

• Ensuring cash handling and payment systems are managed in accordance with procedures

• Leading customer service and sales performance across counter and telephone sales

• Managing driver/store performance and ensuring full utilisation

• Ensuring all company vehicles meet Road Traffic Act and company requirements

• Monitoring health & safety, security, and emergency procedures

• Identifying training and development needs within the team

Skills & Experience Required

• Proven branch management experience with a strong sales and margin performance background

• Commercial truck and trailer parts knowledge desirable

• Strong leadership and team management skills

• Excellent communication skills (written and verbal)

• Target-driven with strong organisational and planning abilities

• Commercial awareness and ability to manage costs effectively

• Experience in stock control, fleet management, and health & safety compliance

• Confident managing HR processes and performance management

• IT literate (Microsoft Office)

• Full UK driving licence

• Flexibility for occasional overnight stays

Personal Attributes

• Self-motivated with a positive, “can-do” attitude

• Trustworthy and acts with integrity

• Focused and results-driven

• Assertive yet diplomatic

• Able to motivate and inspire a team

• Comfortable working in a high-pressure, fast-paced environment