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    Innovation – Online Recruitment Services

    FCCS’s online recruitment – dedicated to colleague experience and client requirements.

    First Call Contract Services have heavily invested in technology and processes, increasing their ability to recruit high numbers of colleagues quickly and efficiently with right skills to add value to their clients.

    First Call Contract Services’ new web based application process also enables us to reduce wasted time for colleagues not to mention the mountains of admin our internal teams battle with.

    How? Colleagues choose a role or register online highlighting the work they are interested in by completing the basic phases of the application including uploading a CV. This information is then automatically populated into First Call’s client relationship management system enabling their teams select and filter individuals requesting only the most suitable applicants are requested to attend interview.

    Daniel Mankelow – Operations Director said “This investment had four key strategic goals:

    • To improve the colleagues overall experience

    • Allow our teams to spend greater more focused time with each individual testing

    • Assessing their suitability to the role being offered

    • Improve colleague retention and client efficiency

    “We are already seeing reduced foot flow through our offices with colleagues gaining more attention to their needs, but this said we are as expected still meeting our clients requirements. I look forward to measuring the increased colleague retention from a more focused and dedicated process enabling us to offer our colleagues and clients continued improvement in our service levels.”

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